Our Consultation Policy
Our consultation service is in high demand. So we can effectively serve all our clients, we would appreciate that you take the time to read our Consultation Policy when making an appointment.
Completion of Consultation Form
We need full information on your background to give you complete advice on your situation.
Because of this, we ask you to complete a consultation form online.
If you do not submit this form at least 24 hours before the consultation, we will need to reschedule your appointment.
Payment must be made upfront at the time of booking to confirm your appointment. This is generally done online and a surcharge applies if you book via phone.
Rescheduling Your Appointment
If you give us more than two business days’ notice, we can look at rescheduling to another time. However if you do this more than once, we may not be able to accommodate you.
As our consultation service is in high demand, we do not offer refunds for cancelled appointments.
We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis.
Lateness and No Shows
It is in your interests to ensure that you are ontime for your appointment. If you are late to your appointment, we will reschedule if this is possible but you may not receive the full 30 minutes with your advisor.
If you don’t attend your appointment, your consultation fee is forfeited and you will need to pay the fee again if you wish to reschedule.